Delivering Results on Your Web Projects
Websites, ERP and CRM systems, Internet Enablement (IoT)
Chris Frith – Digital Project Manager – will drive your digital projects to deliver better results for your business. Rising customer expectations, increasing pressure on margins have meant you can no longer afford standalone systems; each system must integrate with the other to provide a unified customer experience.
Chris’ unique blend of marketing, technical and project management experience brings the end-to-end perspective necessary for success; with a range of digital project management services to suit your requirements.
Talk to Chris about your project. Fortunately it’s never been easier to provide the level of service you’re looking to provide your customers. Widespread mobile connectivity and the growth of internet based applications means the rich functionality of ERP and CRM systems is now well within reach of your business.
What is a digital project manager?
Although not exclusive, digital project management services relate to Internet based projects. For us this includes things like website and application developments, implementing software as service applications (e.g. ERP, CRM systems) but also the Internet of Things (IOT) where the underlying technology is used to provide inter connectivity across disparate devices (e.g. telemetry and tracking).
Use this interconnectedness of Internet based applications/devices to transform your business processes. Imagine the impact of say, knowing where your delivery trucks are so that you can better advise your customers of expected delivery times. Not only improved customer satisfaction but also less time wastage for both you and your customers.
Why engage Chris Frith as your digital project manager?
Chris has many years project management experience and is able to provide the continuity across staff and developers necessary for success. His career spans complex software development projects through mobile network roll outs in India, to developing and launching online market places.
Chris has held operational roles (e.g. fleet maintenance planning) and so can easily relate to the challenges faced by your staff. On top of this, he brings a business/marketing perspective from developing products at companies like Optus, that enables him to scale the level of formality required to manage your project to suit your business.
More recently Chris has focussed his digital project management services towards maximising customer engagement across the journey from attraction through to service delivery and retention. This framework provides a systematic approach that enables the role of each digital asset to be defined providing greater clarity to stakeholders and the project team.
How do I engage you?
Most projects are charged on a time basis. Website development projects typically have bursts of activity (generating requirements, selecting a vendor, etc), followed by monitoring phases until the next one. We work with you to establish a budget and then charge based on time spent on your project as it progresses.
What related digital project management services can you assist with?
Apart from managing your project you can also engage us on a combination of the following (based on your requirements):
- Project audits/remediation – progress against objectives, budget and timelines
- Requirements gathering – scope, objectives, budget, timeline, etc
- Vendor selection – request for proposal process (as formal as required)
- System specification – for more complex sites, particularly those interfacing other systems
- Data Dictionaries – reference document for electronic data interchange across vendor platforms
- User Acceptance Testing – confirming operation, providing design/logic feedback as required, issue tracking
- Project steering committee facilitation.
Note: You can engage us to perform these tasks individually.
Do you develop websites?
Yes. We work with you to establish your requirements and then manage the implementation. This can be achieved using your existing website developers, or we can source new ones based on the size of your business/complexity of the your project. Check out our Website Development service.